Last Updated: April 22, 2024
At Calm Harborbay, we strive to provide exceptional photography services. We understand that circumstances may arise that require cancellation or changes to your booking. This Refund Policy outlines our guidelines for deposits, cancellations, rescheduling, and refunds for our various photography services.
A non-refundable deposit is required to secure your photography session date and time. This deposit serves as a commitment from both parties and is applied toward your total package price. The specific deposit amount varies depending on the type of service and will be clearly stated in your contract.
Typical deposit amounts are:
The remaining balance is due according to the payment schedule outlined in your contract. Typically:
Failure to make payments according to the agreed schedule may result in cancellation of your booking without refund of any payments made.
We understand that life circumstances may require you to cancel your photography session. Our cancellation policy varies depending on the type of service and the notice period provided.
| Service Type | Notice Period | Refund Amount |
|---|---|---|
| Portrait Sessions | More than 14 days before session | Full refund minus deposit |
| 7-14 days before session | 50% refund minus deposit | |
| Less than 7 days before session | No refund | |
| Wedding Photography | More than 6 months before wedding | Full refund minus deposit |
| 3-6 months before wedding | 50% refund minus deposit | |
| Less than 3 months before wedding | No refund | |
| Commercial Photography | More than 30 days before shoot | Full refund minus deposit |
| 14-30 days before shoot | 50% refund minus deposit | |
| Less than 14 days before shoot | No refund | |
| Event Photography | More than 30 days before event | Full refund minus deposit |
| 14-30 days before event | 50% refund minus deposit | |
| Less than 14 days before event | No refund |
All cancellation requests must be submitted in writing to [email protected].
We understand that circumstances may require you to reschedule your photography session. Our ability to accommodate rescheduling requests depends on our availability and the notice provided.
All rescheduling is subject to our availability. If we are unable to accommodate your preferred new date, we will offer alternative dates. If no suitable date can be agreed upon, our cancellation policy will apply.
For outdoor sessions, weather can impact the quality of your photographs. The decision to cancel or reschedule due to weather conditions is at the discretion of Calm Harborbay.
In the rare event that Calm Harborbay must cancel your session due to illness, emergency, or other circumstances beyond our control, we will:
In case of cancellation due to photographer illness or emergency, we will make every effort to find a suitable replacement photographer of similar style and experience. If we are unable to do so, or if you prefer not to work with a replacement photographer, you may choose to reschedule or receive a full refund.
Due to the nature of digital products, all sales of digital files are final and non-refundable once the files have been delivered.
For physical products (prints, albums, etc.):
Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed. Please allow 7-14 business days for refunds to be processed and appear in your account.
We recognize that exceptional circumstances beyond your control (such as serious illness, injury, or bereavement) may necessitate cancellation. In such cases, please contact us as soon as possible. We will review these situations on a case-by-case basis and may, at our discretion, offer more flexible refund terms or rescheduling options.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your booking will apply to your transaction.
If you have any questions about our Refund Policy, please contact us at:
Calm Harborbay
393 Jake Cove
South Charlotteberg
L25 2NW
Phone: +444837549265
Email: [email protected]
Last Updated: April 22, 2024